Model Number: Nonstandard Products
Application: auto/electric power/farm machinery
Product name: hot forging
Type: for auto
Quality Policy and Goal
1. Quality Policy
In order to realize the goal of customer satisfaction and insure that customer’s requirement and expectation can be practicable ,so we workout a series of quality policy to make all the customer’s needs transform to be our products and service request.
Technological innovation,high-quality and high-efficient,customer first,professional services
Our company will use the advanced technology to develop more new products, use the best quality and high efficient to keep company’s vitality, use the idea of customer-focused to realize our promise .
2. Quality Goal
For purpose of realizing the quality policy, our company make a plane of the quality goal:
A:the qualified rate of finished products and semi-finished products reach to97% and will increase with in 3 years.
B: Developing the new product must be successful for the first time.
C: After customer’s checking ,The first percent of pass of products can be reach to 97%,and will increase with in 3 years.
D: The rate of return to factory <1%
E: The customer’s satisfaction rate>92%
F: For customer’s complaint ,the rate of replying and handling =100%
Answers to customers’concern
More than 300 models of wheel bolt&nut for European/Japanese/Korean/American trucks brand
3). Delivery time:
If inventory goods, we will deliver within 10 working days. For a customized order, 30-45 days.
Inner small box :5-10pcs , Seaworthy Carton:40pcs with weight:20-25kg, Wooden case/pallet :
5)How do we inspect your goods before delivery:
Qulity inspection: Dimension rechecking--Hardness test --Tensile strength test,--- Inverted metallurgic microscope test—Salt spray test.
2.Tested by a third party like SGS
Quantity : Quantity rechecking of iterms/cartons/pallets to make sure the goods shipped is correct
Package status: before shipment , any damage on carton box must be replaced with a new one ,collapse on pallet is not allowed to deliever before repacking.
6)Wheel bolt Guarantee :
Grade10.9 or 12.9 strictly complying with QCT 29074-1992/9999
No broken if the truck is not overloaded ; a least 3 times assembling & disassembling by spanner tool.
If you have any problems concerning our quality problem, we will offer you a refund or a replacement